# Chats

#### Chats are now available on [Polee.me](https://polee.me)!

Subscribers can ask questions and support their favorite creators,\
and creators can monetize one-to-one conversations with their audience.

***

## How to start a conversation

Chats are at the top of the screen, to the right of [Notifications](/help/en/faq/general/notifications.md).

<div align="left"><figure><img src="/files/Hm5gIsZzqDdquMaFf75o" alt=""><figcaption></figcaption></figure></div>

If you’re opening Chats for the first time, the system will prompt you to find a [creator](/help/en/faq/creators/author-vs-channel.md).

<div align="left"><figure><img src="/files/BBXbxib1KAltbyuhY5nQ" alt="" width="393"><figcaption></figcaption></figure></div>

1. Tap the [search ](/help/en/faq/general/search.md)button and choose the profile you need.

{% hint style="info" %}
**Important:** To start messaging, you must be subscribed to the person (at least the free tier). Without a subscription, the **Chat** button will prompt you to choose one of the creator’s [subscription tiers](/help/en/faq/creators/about-tiers.md).
{% endhint %}

2. On the creator’s profile, click or tap **Chat**.\
   ![](/files/c1fIQDdoombLvazZo7B5)<br>
3. A chat window will open where you can send your first message.\
   ![](/files/4hQm5sOKlFXfeEmGembN)<br>
4. To begin dialog: type your text at the bottom of the screen and press ![](/files/ethmznPXpbBP46t9qv8I)

## Chat features

The bottom panel includes the message field and a set of options that depends on your role on the platform:&#x20;

### For subscribers

<div align="left"><figure><img src="/files/BxDU2w35uA4HdX87i2vY" alt="" width="288"><figcaption></figcaption></figure></div>

![](/files/ethmznPXpbBP46t9qv8I) **Send messages:** type your text and tap the paper-plane button to send.

![](/files/9vcfDWe5GYjkqLcJyRyC) **Tips:** support the creator with any amount via the green button with the **$** icon. \
Funds are deducted from your wallet on the platform, so please [check your balance](/help/en/faq/subscriber/wallet-topup.md) in advance.

<div align="left"><figure><img src="/files/wpsk10gM7kfMUEOTkPpr" alt="" width="503"><figcaption></figcaption></figure></div>

### For creators

<div align="left"><figure><img src="/files/CR8xGwYjqx3ihgvKosIV" alt="" width="288"><figcaption></figcaption></figure></div>

Creators have all [subscriber](#for-subscribers) features plus additional tools:

![](/files/veIxNEHAKKCo2S7Taxie) **Send Invoice**

Request payment for any amount you’ve agreed on in the chat.

<div align="left"><figure><img src="/files/0eklzbXP35MwOCXtzirZ" alt=""><figcaption></figcaption></figure></div>

&#x20;![](/files/j6nh67v7E8xGIvKZLe8v)**Media**

**U**pload photos or videos, either free or paywalled.

<div><figure><img src="/files/JRq73Q3FRzqkdXceoweB" alt=""><figcaption></figcaption></figure> <figure><img src="/files/1znJGMqft7IUtGrHtzyn" alt=""><figcaption></figcaption></figure></div>

#### 🆕 Welcome message

Creators can set up a **welcome message**.\
It automatically appears to new subscribers when they open the chat for the first time.

To add a welcome message:

1. In [chats](https://polee.me/user/chats) click the ⚙️ icon next to the **“Messages”** title and select **“Welcome message”**.

<figure><img src="/files/phTAsR8e5dqbGbAWLF8T" alt="" width="404"><figcaption></figcaption></figure>

2. Enter your text (up to 400 characters) and optionally add a photo or video.
3. Click **Save**.

<figure><img src="/files/h7OCq2lXKuhuKsWhxzfQ" alt="" width="421"><figcaption></figcaption></figure>

***

#### Additional

* Want to start a conversation with someone new? Use the [search button](/help/en/faq/general/search.md) again.
* Want to view the user's profile? Tap the **⋮** to the right of their username.
* If you run into any issues with Chats, please contact [support](/help/en/faq/contacts/support-contact.md).

***

#### Chats on [Polee.me](https://polee.me) are designed to make communication and creator support convenient and safe. Try sending your first message and explore all the features!


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://polee.me/help/en/faq/chats.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.